Question 1

Are you a registered NDIS provider?

Accepted Answer

Yes, we are a registered NDIS provider.

Question 2

How far north do your therapists travel?

Accepted Answer

Our therapists travel as far as Ormeau.

Question 3

I work full time, where & when can you see my child

Accepted Answer

Our therapists visit homes, schools and daycare centres. We also pride ourselves on keeping you updated on what was done in your child’s session and their progress if you’re not present in the session. It’s one of our key focuses here at Asset Therapy: a holistic approach.

Question 4

Where do you service in NSW?

Accepted Answer

As far south as Pottsville. If you are further please send an enquiry and we will review your request.

Question 5

How experienced are your therapists?

Accepted Answer

All of our therapists are registered allied health professionals, continually expanding their growth through required professional development. All therapists have a minimum of 3 years experience, or are being supervised and coached by a senior therapist.

Question 6

As you’re mobile, do I have to pay for your travel costs?

Accepted Answer

Yes, we do charge a small travel fee as we are a mobile service. The charge is apportioned between clients seen on the same day.

Question 7

Where can I find your cancellation fees?

Accepted Answer

If you need to cancel within 24 hours of a scheduled appointment, our therapists will work with you on alternate options such as rescheduling, creating resources during that time, doing a report or working with other health professionals involved with your child. If none of the above are possible, a cancellation fee of 100% is applicable.

Question 8

Do you have a clinic?

Accepted Answer

We are a mobile therapy company. So we do therapy at your home, your child’s school, kindergarten or daycare. For specialised therapy such as hydrotherapy with our physiotherapist, we also use public facilities.

Question 9

How far west of the Gold Coast do you service?

Accepted Answer

These are the most western suburbs we service from the north of the Gold Coast to the southern most point: Ormeau Hills, Upper Coomera, Oxenford, Pacific Pines, Nerang / Highland Park, Tallai, Reedy Creek, and Tallebudgera (not guaranteed). If you’re west of these suburbs please send through an enquiry form.

Question 10

Why School/Kindergarten Appointments?

Accepted Answer

Seeing children at school or kindergarten allows our therapists to observe and work with them ‘in the moment’ on specific goal areas relevant to these settings.

Question 11

How do I stay in the loop if you’re seeing my child at school/kindergarten?

Accepted Answer

After each session at school or kindergarten, our therapists send through their clinical notes via email detailing updates on their goals, wins during the session, struggles and more specifics for each client. Our therapists work with a holistic approach to ensure you the parent and other health professionals engaged with your child are working toward common goals.

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